Understanding the experience of our patients, service users, carers and relatives is really important to us. Your feedback helps us to understand what we do well and what we could do better. Our Patient Experience Survey, which includes the national Friends and Family Test question, is available for you to complete during any point of your care.
This type of feedback is called the Friends and Family Test because it is based on asking all patients the following standard question - overall how was your experience of our service?
The survey can be completed in a variety of ways:
Postcards with the QR code or web link to leave feedback for the service received may be offered to you at the end of your visit or be included in information given to you by our staff.
If you would prefer to complete the survey in paper format or require some assistance to do so, please ask a member of staff. Details can also be found on posters and postcards across our Trust sites. You can also contact the Patient Experience Team Direct by sending an email to stsft.patientexperienceteam@nhs.net who would be happy to hear your views.
If you have had recent experience of our maternity care, either at South Tyneside District Hospital or Sunderland Royal Hospital, we welcome your views. Please click here to complete a short survey about your experience
If you have attended one of our urgent and emergency care services listed below; we welcome your feedback.
Please click the links below for services in:
Lesley Carlton Lead Nurse-Patient Experience Main Office: Nursing & Patient Experience Office, B Level, Sunderland Royal Hospital Tel: 0191 565 6256 ext 49111 Email: l.carlton@nhs.net
Susan Clark Patient Experience Facilitator Main Office: Nursing & Quality Office, Harton Wing, South Tyneside District Hospital Tel: 0191 202 2160 Email: susan.clark55@nhs.net
Alison McNally Patient Experience Facilitator Main Office: Nursing & Quality Office, Harton Wing, South Tyneside District Hospital Tel: 0191 2032918 Email: alison.mcnally@nhs.net
Michelle McKinney Patient Experience Assistant Main Office: Bereavement/Volunteer Office Main concourse B floor Direct Line 0191 5699124/0191 5656256 ext 42947 Email: M.mckinney@nhs.net
Debbie Hope Patient Safety & Experience Co-ordinator & PA to Debbie Cheetham Head of Patient Safety Main Office: Bereavement/Volunteer Office Main concourse B floor Direct Line 0191 5699124/0191 5656256 ext 42947 Email: Debbie.Hope1@nhs.net
Marie Abbott Volunteer Liaison Coordinator Main Office: Bereavement/Volunteer Office Main concourse B floor Tel: 0191 569 9172 Email: M.abbott4@nhs.net
Team email: Stsft.patientexperienceteam@nhs.net
