Your Experience Matters to Us

Understanding the experience of our patients, service users, carers and relatives is really important to us. Your feedback helps us to understand what we do well and what we could do better. Our Patient Experience Survey, which includes the national Friends and Family Test question, is available for you to complete during any point of your care. 

This type of feedback is called the Friends and Family Test because it is based on asking all patients the following standard question - overall how was your experience of our service?

The survey can be completed in a variety of ways: 

  • By scanning QR codes on our posters/postcards
  • On our website
  • Using the CIVICA app on Trust iPads
  • By completPE2.jpging a paper Survey

Postcards with the QR code or web link to leave feedback for the service received may be offered to you at the end of your visit or be included in information given to you by our staff. 

If you would prefer to complete the survey in paper format or require some assistance to do so, please ask a member of staff. Details can also be found on posters and postcards across our Trust sites. You can also contact the Patient Experience Team Direct by sending an email to stsft.patientexperienceteam@nhs.net who would be happy to hear your views.

Share your views of our Maternity Department

If you have had recent experience of our maternity care, either at South Tyneside District Hospital or Sunderland Royal Hospital, we welcome your views. Please click here to complete a short survey about your experience 

Share your view of our Urgent and Emergency Care Services

If you have attended one of our urgent and emergency care services listed below; we welcome your feedback. 

  • Adult Accident and Emergency / Emergency Department
  • Emergency Assessment Unit
  • Urgent Treatment Centre/ Minor Injuries Unit
  • Same Day Emergency Care
  • Paediatric Emergency Department
  • Urgent Care for Children

Please click the links below for services in: 

Our Patient Experience Team

Joanne White
Lead Nurse-Patient Experience
Main Office: Nursing & Patient Experience Office, B Level, Sunderland Royal Hospital
Tel: 0191 565 6256 ext 49111
Email: joanne.white5@nhs.net 

Susan Clark
Patient Experience Facilitator
Main Office: Nursing & Quality Office, Harton Wing, South Tyneside District Hospital
Tel: 0191 202 2160
Email: susan.clark55@nhs.net

Alison McNally 
Patient Experience Facilitator
Main Office: Nursing & Quality Office, Harton Wing, South Tyneside District Hospital
Tel: 0191 203 2918
Email: alison.mcnally@nhs.net

Michelle McKinney
Patient Experience Assistant
Main Office: Bereavement/Volunteer Office  Main concourse B floor
Direct Line 0191 5699124/0191 5656256 ext 42947 
Email: M.mckinney@nhs.net

Debbie Hope 
Patient Safety & Experience Co-ordinator & PA to Debbie Cheetham Head of Patient Safety
Main Office: Bereavement/Volunteer Office  Main concourse B floor
Direct Line 0191 5699124/0191 5656256 ext 42947
Email: Debbie.Hope1@nhs.net

Tobi Oladipo 
Armed Forces Healthcare Lead
Main Office: Patient Experience Office, Main concourse B floor
Direct Line 0191 5656256 ext 42342
Email: jesutobi.oladipo@nhs.net

Team email: Stsft.patientexperienceteam@nhs.net