Understanding the experience of our patients is really important to us and whilst you are visiting as an outpatient or day case patient, attending the Emergency Department or stay in hospital as an inpatient, you may be asked for feedback.
Patient Experience Surveys
A range of surveys, including the Friends and Family Test (FFT), are offered to ensure all patients, their family and carers to give you the opportunity to provide feedback. This provides a useful tool to measure satisfaction, drive cultural change and lead continuous improvement to enhance the patient experience.
Patient feedback is captured in a number of ways, including surveys and face to face conversations. Part of our patient experience work includes the NHS Friends and Family Test (FFT). This simple question asks patients whether they would recommend our services to their friends and family if they needed similar care or treatment. Staff are also asked the same question a number of times each year as we know this is an important indicator as to how well we’re doing.
For more information about the programme visit NHS England
Or you can watch a short video here or view the British Sign Language version here
Our latest FFT results
To view our most recent Friends and Family Test results click on the links below.
FFT feedback - October - December 2019
FFT feedback - mental health and community - October to December 2019
FFT results on NHS Choices
Results for hospitals and maternity services are available on the NHS Choices website. Results for other services will be published on NHS Choices as they become available. To find out how a service performs, simply use the services near you search. Add a postcode or town into the location search box and then select the provider of your choice. On the overview page you will find a box labelled 'Quality of Service'. From here you will be able to access information on hospital and maternity services test scores.
Additional friends and family test data is published by NHS England.
Our Patient Experience Team
Julie Porter
Lead Nurse-Patient Experience
Main Office: Nursing & Patient Experience Office, B Level, Sunderland Royal Hospital
Tel: 0191 565 6256 ext 41016 bleep 52351 | Email: julie.porter@chsft.nhs.uk.
Susan Clark
Patient Experience Facilitator
Main Office: Nursing & Patient Experience Office, Harton Wing, South Tyneside District Hospital
Tel: 0191 2032933 | Email: susan.clark@stft.nhs.uk.
Alison McNally
Patient Experience Facilitator
Main Office: Nursing & Patient Experience Office, Harton Wing, South Tyneside District Hospital
Tel: 0191 2032918 | Email: alison.mcnally@stft.nhs.uk.
Michelle McKinney
Patient Experience Assistant
Main Office : Bereavement/Volunteer Office Main concourse B floor
Direct Line 0191 5699124/0191 5656256 ext 42947 bleep 52374
E-Mail:Michelle.mckinney@chsft.nhs.uk
Debbie Hope
Patient Safety & Experience Co-ordinator & PA to Debbie Cheetham Head of Patient Safety
Main office : Bereavement/Volunteer Office Main concourse B floor
Direct Line 0191 5699124/0191 5656256 ext 42947 bleep 52374
Email: Deborah.Hope@chsft.nhs.uk.
