Understanding the experience of our patients is really important to us and whilst you are visiting as an outpatient or day case patient, attending the Emergency Department or stay in hospital as an inpatient, you can leave feedback using the QR codes or website links below. If you don't have a phone you can give your views while you are in hospital by using an app on Trust iPads. Paper surveys are also available - please ask a member of staff if you require help or support to complete a survey.  

Patient Experience Surveys

A range of surveys, including the Friends and Family Test (FFT), are offered to ensure all patients, their family and carers to give you the opportunity to provide feedback. This provides a useful tool to measure satisfaction, drive cultural change and lead continuous improvement to enhance the patient experience.

Patient feedback is captured in a number of ways, including surveys and face to face conversations. Part of our patient experience work includes the NHS Friends and Family Test (FFT). This simple question asks patients whether they would recommend our services to their friends and family if they needed similar care or treatment. Staff are also asked the same question a number of times each year as we know this is an important indicator as to how well we’re doing.

FFT results on NHS Choices

Results for hospitals and maternity services are available on the NHS Choices website. Results for other services will be published on NHS Choices as they become available. To find out how a service performs, simply use the services near you search. Add a postcode or town into the location search box and then select the provider of your choice. On the overview page you will find a box labelled 'Quality of Service'. From here you will be able to access information on hospital and maternity services test scores.

Additional friends and family test data is published by NHS England.

Our Patient Experience Team

Lesley Carlton
Lead Nurse-Patient Experience
Main Office: Nursing & Patient Experience Office, B Level, Sunderland Royal Hospital
Tel: 0191 565 6256 ext 49111
Email: l.carlton@nhs.net  

Susan Clark
Patient Experience Facilitator
Main Office: Nursing & Quality Office, Harton Wing, South Tyneside District Hospital
Tel: 0191 2032933
Email: susan.clark55@nhs.net

Alison McNally 
Patient Experience Facilitator
Main Office: Nursing & Quality Office, Harton Wing, South Tyneside District Hospital
Tel: 0191 2032918
Email: alison.mcnally@nhs.net

Michelle McKinney
Patient Experience Assistant
Main Office : Bereavement/Volunteer Office  Main concourse B floor
Direct Line 0191 5699124/0191 5656256 ext 42947 
Email: M.mckinney@nhs.net

Debbie Hope 
Patient Safety & Experience Co-ordinator & PA to Debbie Cheetham Head of Patient Safety
Main office : Bereavement/Volunteer Office  Main concourse B floor
Direct Line 0191 5699124/0191 5656256 ext 42947
Email: Debbie.Hope1@nhs.net

Team email: Stsft.patientexperienceteam@nhs.net