Patient Experience Surveys

Your Experience Matters to Us

Understanding the experience of our patients, service users, carers and relatives is really important to us. Your feedback helps us to understand what we do well and what we could do better. Our Patient Experience Survey, which includes the national Friends and Family Test question, is available for you to complete during any point of your care. 

This type of feedback is called the Friends and Family Test because it is based on asking all patients the following standard question - overall how was your experience of our service?

The survey can be completed in a variety of ways: 

• By scanning QR codes on our posters/postcards
• On our website
• Using the CIVICA app on Trust iPads
• By completing a paper Survey

Postcards with the QR code or web link to leave feedback for the service received may be offered to you at the end of your visit or be included in information given to you by our staff. 

If you would prefer to complete the survey in paper format or require some assistance to do so, please ask a member of staff. Details can also be found on posters and postcards across our Trust sites. You can also contact the Patient Experience Team Direct by sending an email to stsft.patientexperienceteam@nhs.net who would be happy to hear your views.

Share your views of our Maternity Department

If you have had recent experience of our maternity care, either at South Tyneside District Hospital or Sunderland Royal Hospital, we welcome your views. Please click here to complete a short survey about your experience 

Share your view of our Urgent and Emergency Care Services

If you have attended one of our urgent and emergency care services listed below; we welcome your feedback. 

• Adult Accident and Emergency / Emergency Department
• Emergency Assessment Unit
• Urgent Treatment Centre/ Minor Injuries Unit
• Same Day Emergency Care
• Paediatric Emergency Department
• Urgent Care for Children

Please click the links below for services in: 

• South Tyneside District Hospital (click here.)
• Sunderland Royal Hospital (click here.)
• Sunderland Eye Infirmary (click here.)