We operate a pay on exit system across our Trust sites using number plate recognition technology. Car parking spaces are limited and we would recommend that you leave yourself plenty of time to find a parking space before you visit us, especially on our hospital sites.

We have dedicated parking areas for patients and visitors and you are welcome to park in any spaces that are not signposted as permit holder or staff only. We also have drop off / pick up  areas where you can park for up to 20 minutes free of charge.
 

Parking charges

Up to 20 minutes - Free
Up to 1 hour - £2.00
Up to 2 hours - £3.00
Up to 4 hours - £4.50
Up to 24 hours - £8.00
Weekly pass - £10.00

Blue Badge Holders

We have a number of spaces reserved for Blue Badge Holders.

Sunderland Royal, Sunderland Eye Infirmary, Children's Centre and Durham Treatment Centre

If you have a Blue Badge you can register to park for free by completing our Blue Badge registration form. You can also ask to speak to a member of our security team at any of our reception areas, or by using the dedicated telephone which you can find beside main entrances.

South Tyneside District Hospital, Palmer Community Hospital and Clarendon 

If you have a Blue Badge you can register to park for free in the following ways:

  • Telephone our General Office at South Tyneside District Hospital on 0191 404 1094 (extension 1094)
  • Enter your details into a small machine on Ingham Wing Reception
  • Register your blue badge directly with Parking Eye on line

Please ensure that your details are registered with us when you park at one of our Trust sites, or you could receive a parking charge notice (PCN).

Please note if you have more than one vehicle you will need to register them individually.

Frequent attenders - claiming free parking

Patients who regularly attend outpatient appointments can apply for free parking if they meet the following criteria:

  • You have attended three or more outpatient appointment a month for the last three months or more.  

So for example:
If you attended three or more appointments in June, three or more appointments in July and three or more appointments in August you would qualify for free parking. 

Patients who attend regular appointments like this are sometimes referred to as frequent attenders.

How do I claim free parking?

You can claim the money back for your parking if you meet the criteria above. You will need to complete a form (click here) and give us details of the times and dates when you attended appointments. You must also provide us with receipts to prove that you have paid for parking.

Once you have completed the form you should bring it any of the locations below and the team will help you with your claim.
•    Main Reception - Sunderland Royal Hospital 
•    General Office - Sunderland Eye Infirmary  
•    General Office - South Tyneside District
 

How to pay

We operate a pay on exit system which takes away the hassle of having to pay when you arrive and guess the amount of time that your need. When you are ready to leave, you can pay at one of our payment machines located near to all of our main entrances, or you can use the Pay by Phone system (you will find instructions on how to set this up on signs throughout our car parks). All machines takes cash or card.

If you need any help locating a payment machine or using the Pay by Phone system, please speak to one of our reception team.

At the payment machines you will be asked to enter your registration details and then you can pay for the time that you have parked. If you enter the wrong details, or need help to pay, speak to a member of our reception team. You will be given the choice to print a receipt, but you do not need this to exit the car park.

Parking Charge Notices (PCN)

We appreciate that our car parks can get very busy and it can sometimes take a while to find a parking space. However, parking charge notices will be issues to anyone who does not pay for their parking or parks inconsiderately.

We ask that you:

  • Pay the correct charge for your parking before you leave the car park using the payments machines or Pay by Phone system.
  • Park within allocated bays and not on double lines, grass verges or restricted parking areas, such as those reserved for Blue Badge or permit holders.
  • Do not park in any way that blocks main entrances, ambulance bays or other vehicles.
  • If you feel that you have received a parking charge fine unfairly, you can appeal direct to Parking Eye using the details on your parking charge notice.

Parking Eye

Our car parks are monitored using the Parking Eye system. It uses number plate recognition technology to capture the number plates of all vehicle entering and exiting our Trust car parks. The system also monitors the timings of vehicles coming in and out of our Trust care parks and parking fees paid using the pay machines or phone services.