Share your feedback and let us know how we’re doing.

Our teams work hard to be excellent in all that they do. We want to give you, and your loved ones, the best possible experience of care. We also want this to be consistent, every time you need us. 

We get lots of messages of thanks for our staff. They often go above and beyond. But other times, we do not meet the high standards we want. When this happens, we want to know. This is so we can feedback to our teams and let them know what they’re doing well and what they need to improve. 

You can help us. All feedback is important, whether it’s good or bad. There is more information on this page about how to share this with us. 

It’s always nice to get a compliment. It shows we’re doing a good job and can make all the difference during a hard shift. 

If a member of staff or team has gone above and beyond what you would expect, let us know. You can:

  • Speak to the nurse in charge or another member of the team
  • Share your comments when you’re invited to send feedback. This might come to you in a text message. 
  • Leave a review on Care Opinion or tell your local Healthwatch 
  • Send us a message on social media. We’re on Facebook, Instagram and X (Twitter)
  • Fill in this feedback form 
  • Tell the staff member directly. You will brighten their day! 

Reporting your concerns and complaints is important. If something has gone wrong, we need to understand what has happened so it doesn’t happen again. 

If you are not happy about the service you receive, let us know. We would always recommend you speak to the nurse in charge or another member of the team first. It’s better for everyone if we can try to fix the issue there and then. 

If you can’t do this, you can contact our Advice and Complaints service by:

The team is available Monday to Friday, between 8.30am and 4.30pm. 

You can also: 

  • Share your comments when you’re invited to send feedback. This might come to you in a text message. 
  • Leave a review on Care Opinion or tell your local Healthwatch 
  • Send us a message on social media. We’re on Facebook, Instagram and X (Twitter)
  • Fill in this feedback form 

Yes. If we haven’t solved your issue you can make a formal complaint. 

You should do this as soon as possible after the incident, ideally within one year. 

You can do this by: 

What should I include?

Please include your: 

  • Full name
  • Address
  • Date of birth 
  • Telephone number 

You should also include details about your issue. If you're writing on behalf of someone else, you will need to include written permission from them for us to look into this. 

Will my details be confidential?

Yes. We keep a record of all complaints made. These records follow data protection rules.

I'm worried I'll be treated differently. 

You will not be treated unfairly for raising a complaint. You will still be treated with respect, dignity, and care.

What happens after I submit my complaint?

After you send your complaint, we will send you a letter within 3 working days. This letter will include a leaflet with details about how we handle complaints and other helpful information. We may also try to call you to talk about your complaint, so please make sure you give us your phone number.

We aim to reply fully within 40 working days after we get your letter. If we need more time, we will let you know in writing.

Our Chief Executive will write to you when the investigation into your complaint is complete. If you would prefer a face-to-face meeting with Trust staff, we can arrange this.