There are many ways to contact us. 

To contact us via telephone, you can speak to our two main hospital switchboards:

  • Sunderland Royal Hospital: 0191 565 6256
  • South Tyneside District Hospital: 0191 404 1000

If you require information on any of the following topics, please click the link below to find out how to contact the relevant team:

Send us your feedback

We would like to encourage you to tell us about your experience and about the quality of care you have received. Click here to share your feedback with us.

Outpatient appointments

If you need to cancel or have a question about your Outpatient appointment, please click here to contact the Outpatients Department.

Patient Experience (formerly Patient Advice and Liaison Service or PALS)

The Patient Experience team is committed to understanding and enhancing the experience of our patients, service users, carers and family members whilst accessing services within our Trust.

Click here to contact our Patient Experience Team

Access to medical records

You can request access to the information that the Trust holds about you free of charge.

To submit a formal request, please contact:

For residents of Sunderland:

Enquiries Office

Medical Records Department

South Tyneside and Sunderland NHS Foundation Trust

Sunderland Royal Hospital

Kayll Road



Or email:


For residents of South Tyneside or Gateshead:

Access to Records Team

Medical Records Department

Ingham Wing

South Tyneside and Sunderland NHS Foundation Trust

Harton Lane

South Shields

NE34 0PL

Or email:

Recruitment and work experience

If you are interested in joining our team,you can find out more information including our current vacancies, here. Please note we do not accept job applications or CV's via email. 

Useful contacts within our HR department:

Media enquiries

Our communications team manages all media enquiries and requests for filming and photography.

To contact the communications team please email