By implementing best practice, we want to promote the health and independence of carers.
We like to work closely with you as your knowledge and experience of caring for your loved one or patient is absolutely invaluable. It is because of this that we look to involve carers in all aspects of patient care, including offering flexible visiting hours so you can help with meal times, or getting washed and dressed.
How we achieve this:
'We aim to work in partnership with carers as part of our commitment to provide high quality care for our patients. Carers for dementia patients are offered extended and flexible visiting hours to meet the needs of the individual, in support of John's Campaign’
In addition, we are in the process of introducing a new carers passport, which allows our staff to quickly identify carers and work with you individually to plan the best care possible for patients and involve you in every step.
Please speak to a member of our ward staff for more information about the carers passport and how you can be more involved in the care of your loved one.
The credit card-sized passport, worn on a lanyard, identifies you as a carer to our team and enables you to:
To accompany your passport ‘badge’, you are given a special folder in which to keep useful leaflets with information relevant to the patient’s care and a guide to the various support and advice organisations available in South Tyneside and Sunderland, as well as nationally. Also included is a ‘This is me’ document containing details such as the patient’s likes and dislikes and the name by which they like to be called. This can be shown to staff to help them to respond to patients’ individual needs and provide more person centred care.
A carer assessment will help to direct you to the right type of support that you need to carry out your caring role. Contact your local council or carers centre for more information.
Lead Nurse-Patient Experience
Main Office: Nursing & Patient Experience Office, B Level, Sunderland Royal Hospital
Tel: 0191 565 6256 ext 41016 bleep 52351 | Email: email@example.com.
Patient Experience Facilitator
Main Office: Nursing & Patient Experience Office, Harton Wing, South Tyneside District Hospital
Tel: 0191 2032933 | Email: firstname.lastname@example.org.
Tel: 0191 2032918 | Email: email@example.com.
Patient Experience Assistant
Main Office : Bereavement/Volunteer Office Main concourse B floor
Direct Line 0191 5699124/0191 5656256 ext 42947 bleep 52374
Patient Safety & Experience Co-ordinator & PA to Debbie Cheetham Head of Patient Safety
Main office : Bereavement/Volunteer Office Main concourse B floor
South Tyneside Adult Carers Service
Telephone 0191 4061531 Email STACS@cgl.org.uk
South Tyneside Young Carers Service
Telephone 0191 4661389 Email firstname.lastname@example.org
Sunderland Carers Centre
Telephone 0191 5493768 Email email@example.com
Durham County Carers Support
Telephone 0191 0300 0051231 Email firstname.lastname@example.org
Carers UK Helpline
Telephone 020 73784999 Email www.carersuk.org
South Tyneside council –Lets Talk Team
Telephone 0191 4246000 Children’s Social Care Telephone: 01914245010
Sunderland City Council-Adult Social Care and Support
Telephone: 0191 5205552 Together for Children Telephone: 0191 5205560
Durham County Council-Social Care Direct
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