By implementing best practice, we want to promote the health and independence of carers.
We like to work closely with you as your knowledge and experience of caring for your loved one or patient is absolutely invaluable. It is because of this that we look to involve carers in all aspects of patient care, including offering flexible visiting hours so you can help with meal times, or getting washed and dressed.
How we achieve this:
'We aim to work in partnership with carers as part of our commitment to provide high quality care for our patients. Carers for dementia patients are offered extended and flexible visiting hours to meet the needs of the individual, in support of John's Campaign’
In addition, we are in the process of introducing a new carers passport, which allows our staff to quickly identify carers and work with you individually to plan the best care possible for patients and involve you in every step.
The credit card-sized passport, worn on a lanyard, identifies you as a carer to our team and enables you to:
To accompany your passport ‘badge’, you are given a special folder in which to keep useful leaflets with information relevant to the patient’s care and a guide to the various support and advice organisations available in South Tyneside and Sunderland, as well as nationally. Also included is a ‘This is me’ document containing details such as the patient’s likes and dislikes and the name by which they like to be called. This can be shown to staff to help them to respond to patients’ individual needs and provide more person centred care.