If you have an outpatient appointment, please read the letter sent to you before your visit. We’ve also provided some useful information below to help you plan you visit and make it as stress free as possible.
Click on our locations to get directions and information on parking and public transport.
If you have an older person's travel pass you will be able to use this before 9.30am on selected routes by showing your appointment letter to the driver.
You will receive a confirmation letter telling you which entrance and department you need to go to. If you arrive by ambulance you will be taken through to the department.
Please report to reception or let us know you are here by using one of our electronic check in kiosks. You will then be told which waiting area or nurses station you need to go to.
You will be supported throughout your visit by one of our friendly nursing team. Please also look out for the notice boards in our clinical areas. They give information on waiting times and any delays to appointments.
If you need additional help before you arrive please let us know. For example if you, or someone you know, needs a translator, uses sign language or has specific access requirements.
Our team is always happy to help. You can either contact us before you come in by using the details on our contacts page or let us know when you arrive and we will do everything we can to make your stay as comfortable as possible.
There is disabled access to all outpatient areas. If you require a wheelchair for your visit, a limited number are available at the Main Reception area on B Floor (Entrance 1) or within the Chester Wing Outpatients Department (Entrance 5).
We know coming to hospital can be stressful for many people, particularly those with learning disabilities.
Our Acute Liaison Service provides a range of specialist therapeutic interventions and support. This is to make sure health services are accessible to people with a learning disability. . The Sunderland Action for Health website is a useful resource for people with learning disabilities and their carers to help them prepare for visiting the hospital.
Our Outpatients pharmacies provide a dispensing service to most outpatient clinics, Medical Day Case Unit, Surgical Day Case Unit and the Emergency Departments.
The Outpatients Pharmacy at Sunderland Royal Hospital is located at Entrance 5 Chester Wing. The Outpatients Pharmacy at South Tyneside District Hospital is located inside the main hospital building.
There is a dedicated Pharmacy at our Eye Infirmary for outpatients and those attending our Emergency Department.
Most prescriptions are generated and transferred electronically at your appointment so it is important you attend the correct pharmacy. Our pharmacies are registered with the General Pharmaceutical Council and provides a range of general medication you can buy over the counter. Our Pharmacists will be happy to give you advice.
If you have a medical condition that prevents you from travelling to your appointment you can book a non-emergency ambulance via the Patient Transport Service, which is provided by the North East Ambulance Service.
To make or amend a booking, please call 0191 215 1515 (Monday to Friday, 8 AM – 6 PM). If you need to cancel a booking for the next working day, please call 0300 111 0247.
The service can be booked by doctors, dentists and midwives, although the responsibility is often devolved to doctor’s receptionists. Further information can be found in the attached leaflet.
INFORMATION FOR PATIENTS WHO USE NON-EMERGENCY PATIENT TRANSPORT
We understand that sometimes circumstances change and you may need to change or cancel your appointment. If this is the case please let us know as soon as possible so we can offer your appointment slot to another patient.
For outpatient appointments contact 0191 5410101. The office is open:
Monday to Thursday - 7.30am to 7pm
Friday - 7.30am to 5pm
Saturday – 8.30am to 1pm
If you need to book an appointment or want to be removed from our waiting list you can also do this online – click here.
For ophthalmology/eye outpatient appointments contact 0191 569 9064, 0191 569 9885 or 0191 569 9886.
Please note if you have missed your appointment without giving us prior notice you may be removed from the waiting list altogether, in which case you will need to ask your GP to re-refer you back to the hospital.
We try our best to see every patient at their scheduled appointment time, but unfortunately this is not always possible. You may need blood tests, xrays or other procedures as part of your appointment which will add to the time you need stay with us. We advise that you allow up to half a day for your appointment.
Occasionally we do have delays in clinics and we will tell you if this is the case. If you have been waiting longer than usual please speak to a member of staff.
We try to keep every appointment we make, but medical emergencies and unforeseen circumstances mean that we sometimes have to cancel appointments.
Whilst we will always try to avoid this, if we do need to cancel your appointment we will arrange a new date for you as soon as possible.
If you need to come back for follow up care, your appointment will be made before you leave the department wherever possible. If we need to contact you about your appointment we may do this by text, letter, or telephone.
If you want us to contact you in a certain way, please let the team know and they will be happy to help.
A refund of the reasonable costs of travel to receive treatment under the care of a consultant may be available. For general advice please call the helpline on 0845 850 1166 or pick up form HC1 at your GP surgery.