Understanding the experience of our patients, service users, carers and relatives is really important to us. Your feedback helps us to understand what we do and what we could do better.
Our Patient Experience survey, which includes the Friends and Family test question, is available for you to complete during any point of your care. This type of feedback is called the Friends and Family test because it is based on asking all patients the following standard question: 'Overall, how was your experience of our service?'
The survey can be completed in a variety of ways:
- QR codes
- Website links
- CIVICA app on Trust iPads
- Paper survey
Postcards with the QR code or web link to leave feedback for the service received may be offered to you at the end of your visit or be included in information given to you by our staff. If you would prefer to complete the survey in paper format or require some assistance to do so, please ask a member of staff. Details can also be found on posters and postcards across our Trust sites (insert images of posters).
Please click here to watch a video from NHS England about the Friends and Family Test
You can also contact the Patient Experience Team Direct by sending an email to firstname.lastname@example.org who would be happy to hear your views.
Share your views on our Maternity departments
If you have had recent experience of our maternity care, either at South Tyneside District Hospital or Sunderland Royal Hospital, we welcome your views. Please click here to complete a short survey of your experience.
Share your views on our Urgent and Emergency Care services
If you have attended one of our urgent and emergency care service, listed below; we welcome your feedback.
- Adult Accident and Emergency / Emergency Department
- Emergency Assessment Unit
- Urgent Treatment Centre / Minor Injuries Unit
- Same Day Emergency Care
- Paediatric Emergency Department
- Urgent Care for Children
For services in: