The AIS ensures that patients, carers and parents of patients, and visitors who have a disability or sensory loss receive information they can access and understand. We strive to ensure that information is given in the appropriate format and all patient information is produced according to the accessible standards set by the UK Association for Accessible Formats. This includes:

  • large font patient letters and patient information leaflets
  • verbal and visual communication support 
  • patient information and patient letters in braille
  • email and text reminders
  • easy read
  • British Sign Language (BSL) interpreter

All healthcare professionals at the Trust must identify and record information and communication needs with patients and service users:

  • At the first interaction or registration with their service
  • As part of on-going routine interaction with the service by existing patients and service users.
  • How do we comply with the standard?

As part of the accessible information standard, healthcare staff who interact with service users or patients must do five things:

  1. Ask people if they have any information or communication needs, and find out how to meet their needs.
  2. Record those needs clearly and in a set way.
  3. Highlight or ‘flag’ the person’s file or notes so it is clear that they have information or communication needs and how those needs should be met.
  4. Share information about people’s information and communication needs with other providers of NHS and adult social care, when they have consent or permission to do so.
  5. Take steps to ensure that people receive information which they can access and understand, and receive communication support if they need it.

NHS England and NHS Improvement AIS Video

The Public Participation Team at NHS England and NHS Improvement has worked with the charity Sense to develop a new animated video which explains the Accessible Information Standard. The video is supported by British Sign Language interpretation too.

It’s available from the Accessible Information Standard webpages and directly on YouTube.

For more information on the standard can be accessed via the NHS England Website:

Charities including Action on Hearing Loss, CHANGE, Sense, and the Royal National Institute of Blind people (RNIB) have also published useful information.

There are some handy guides for staff under the Useful information for staff section.