The AIS ensures that patients, carers and parents of patients, and visitors who have a disability or sensory loss receive information they can access and understand. We strive to ensure that information is given in the appropriate format and all patient information is produced according to the accessible standards set by the UK Association for Accessible Formats. This includes:
All healthcare professionals at the Trust must identify and record information and communication needs with patients and service users:
As part of the accessible information standard, healthcare staff who interact with service users or patients must do five things:
The Public Participation Team at NHS England and NHS Improvement has worked with the charity Sense to develop a new animated video which explains the Accessible Information Standard. The video is supported by British Sign Language interpretation too.
It’s available from the Accessible Information Standard webpages and directly on YouTube.
For more information on the standard can be accessed via the NHS England Website: https://www.england.nhs.uk/ourwork/patients/accessibleinfo/
Charities including Action on Hearing Loss, CHANGE, Sense, and the Royal National Institute of Blind people (RNIB) have also published useful information.
There are some handy guides for staff under the Useful information for staff section.