Coming into hospital can be a worrying experience for those with a learning disability and or autism.
We want you to have a good experience accessing our services and have the following help and support in place including:
A dedicated Learning Disability Nurse called Jayne who you can contact on 07989 446998 before you come into hospital.
A care passport for you and a family member / carer to complete.
Easy to read patient information leaflets (click here)
- Your care passport contains information about you and your carers.
- It can be completed by someone who knows you well, such as a family member, friend or carer.
- It helps us to involve you in making the best decisions about your care and to make any reasonable adjustments (changes to the way we usually do things).
- You should take your care passport to all of your health appointments.
- It will help us get to know you and tell us what you like and don’t like.
- It is your booklet to keep with you
Your care passport looks like this
How do I get a care passport?
- You can download the care passport from the Sunderland Action for Health website (click here).
- If you don’t already have one we can give you a care passport when you are admitted to hospital.
Tell us what you think
We like to hear from patients and understand what you think about our services.
You can tell us:
- What we have done well (a compliment)
- What we have not done well (a complaint)
- If you are worried about something and want to talk to us about it (a concern)
If you have any issues, or want to talk to us about one of our services, it’s usually best to ask to speak to the nurse in charge so we can solve things straight away.
We also have an advice and complaints department who are always happy to help.
You can contact the team in any of the following ways:
- Email: firstname.lastname@example.org
- Telephone: 0191 569 9855 or Freephone 08005876513
- Opening times: Monday-Friday 8:30am - 5pm
You can also come in and see us. We are based at Sunderland Royal Hospital on B floor, just along from the main hospital entrance on Kayll Road (opposite the main lifts).