Crisis Support
For anyone who feels they are really struggling with their mental health and need some immediate psychological support, please contact one of the following free organisations.
Samaritans
Call 116 123 for free, confidential support 24 hours a day. There is more information available on their website: https://www.samaritans.org/
Shout
Shout is the UK's first free 24/7 text service for anyone in crisis anytime, anywhere. Just text “SHOUT” to 85258. More information is available here: https://www.giveusashout.org/
StayingSafe
StayingSafe.net offers compassion, kindness and easy ways to help keep people safer from thoughts of harm and suicide, seek support and discover hope of recovery through powerful videos from people with personal experience. Visit: https://stayingsafe.net/
Local NHS Mental Health Trust Crisis team numbers
For people, of all ages experiencing acute mental health distress, and their carers. The crisis team does not provide an ’emergency’ service such as a 999 response. If you or another person have been harmed or are at immediate risk you may require an emergency response, contact 999 and ask for the relevant service.
Service |
Telephone number |
Text number (deaf/ communication difficulties) |
| Crisis Resolution and Home Treatment Team (CRHT) – North Cumbria – East | 0300 123 9015 or freephone 0800 652 2865 | 07795 656 226 |
| Crisis Resolution and Home Treatment Team – Newcastle and Gateshead | 0191 814 8899 or freephone 0800 652 2863 | 07887 625 277 |
| Crisis Resolution and Home Treatment Team – Sunderland | 0303 123 1145 or Freephone 0800 652 2867 | 07889 036 280 |
| Tees, Esk & Wear Valleys Durham and Darlington Teeside North Yorkshire, York and Selby |
0800 0516171 | - |
NHS England Mental Health hotline
This national NHS staff support service is open 07:00 - 23:00 everyday. Text support is also available 24/7. Call 0300 131 7000 or text FRONTLINE to 85258.
