Published on: 17 July 2020

The vast majority of cancer patients in South Tyneside and Sunderland felt very positive about the care they received, according to a national survey.

In the National Cancer Patient Experience Survey 2019, patients at South Tyneside and Sunderland NHS Foundation Trust rated their care 8.8 out of a possible 10.

The survey questions reflected key elements of patient experience, including involvement in decisions about care and treatment, being treated with dignity and respect and provision of information. Scores were above the national average in nearly all areas, with five areas above the expected range and higher than the national average.

In addition to the overall care ratings, other positive responses included:

  • 94% said they were given the name of a clinical nurse specialist who would support them through treatment
  • 94% said that hospital staff told them who to contact if they were worried about their condition or treatment after they left hospital.
  • 98% said their GP was given enough information about their care and treatment
  • 82% said that they were definitely involved as much as they wanted to be in decisions about their care and treatment

Melanie Johnson, South Tyneside and Sunderland NHS Foundation Trust’s Executive Director of Nursing, Midwifery and Allied Health Professionals, said: “We are delighted to see that yet again patients felt positive about their experience of care within the Trust. Each and every member of the teams involved, from the medical and nursing staff to administration and support workers, should feel very proud. Feedback from those who have experienced cancer care and treatment is vital to improve services and we will be looking at the results of the survey in close detail to identify areas for further local improvements.”