Published on: 28 November 2024
Families can be reassured of excellent maternity care from South Tyneside and Sunderland NHS Foundation Trust following the results of a national patient satisfaction survey published today.
The Care Quality Commission’s (CQC) 2024 national survey of people’s experiences of maternity care, show that South Tyneside and Sunderland NHS Trust is outperforming other Trusts when it comes to care in hospital and interaction with staff.
South Tyneside and Sunderland NHS Foundation Trust is one of only eight Trusts across the whole country with better than expected results, with 82% of positive responses in the latest CQC Maternity Survey for 2024.
The scores show that people using local maternity services have a good experience. STSFT was rated better than most other Trusts in the country in six areas:
|
|
STSFT |
National average |
|
Being treated with respect and dignity |
9.7 out of 10 |
9.1 |
|
Being spoken to in a way you could understand |
9.6 out of 10 |
9.2 |
|
Getting help from staff when you needed it |
9.2 out of 10 |
8.5 |
|
Advice and support at the start of labour |
9.1 out of 10 |
8.4 |
|
Pain management during labour and birth |
8.5 out of 10 |
7.5 |
|
Discharge from hospital not being delayed |
7.3 out of 10 |
6.0 |
STSFT was also rated somewhat better in five areas:
|
|
STSFT |
National average |
|
Staff being aware of medical history |
7.9 out of 10 |
7.0 |
|
Not being left alone by staff when worried |
8.7 out of 10 |
8.0 |
|
Staff working well together |
9.0 out of 10 |
8.4 |
|
Receiving information and explanations after the birth |
8.1 out of 10 |
7.3 |
|
Being treated with kindness and understanding |
8.9 out of 10 |
8.3 |
Jane Anderson, Director of Midwifery at the Trust said:
“It is always reassuring to have such positive feedback from the people who use our maternity services and for the Trust to be recognised amongst the best in the NHS.
“These results show continued improvement in people’s experiences and are testament to the very dedicated staff we have here in South Tyneside and Sunderland.
“Our community midwives and hospital teams work incredibly hard to make sure people have a good experience with us during such an important time in their lives.
“We know we still have further work to do to achieve excellence in all aspects of our maternity care and this feedback is an important part of helping us to keep learning and improving.”
The CQC maternity survey was sent to new parents across the country after they welcomed a new-born baby in February this year. The questions looked to find out about peoples’ experiences in the lead up to the birth, labour and birth and then the postnatal care offered after they had delivered their baby.
The survey evaluated the experiences of 18,951 women across 120 NHS trusts, with South Tyneside and Sunderland NHS Foundation Trust ranking among the top two. Responses were collected from 147 people who delivered their baby with the Trust.
To see the full results visit: Maternity survey 2024 - Care Quality Commission
