Haven Court is a purpose-built and innovatively designed facility which provides integrated health and social care services for our older residents, their carers and families across South Tyneside.
The state-of-the art facility brings together key health, social care and voluntary sector services, to improve the range, quality and co-ordination of care and support, especially if you have dementia, to enable you to live independently in your community for longer.
Haven Court is on the South Tyneside District Hospital site, but has its own separate entrance and car park, with access from McAnany Avenue. Our vision for Haven Court is for it to become a hub for the local community, providing person-centred care and support. Whether you need access to residential services, respite care or simply want to meet in the café, the centre will provide a 'haven' for you.
You will have access to a wide range of high quality support and services at Haven Court, including residential, day and respite care, and short stay care for reablement and recuperation. Reablement involves short-term care which seeks to rebuild the skills you need to live independently and reduce your need for ongoing support.
Directions and transport
Harton Lane, South Shields NE34 0PL
There are two bus stops on Harton Lane and the following buses are accessible from these bus stops: 10,11,12,13,14,526,528,533,544 and X50.
If you have any questions or queries about the service, you can call the below numbers:
Traveline public transport: 0871 200 22 33 or North East minicom: 0870 2412216
Nexus Travel Info Centre is available in the Foyer of the Hospital, where you can receive local timetables and frequencies of the ferry, Metro and bus operators serving the Hospital.
We advise that you plan your bus journey using the latest information here: http://jplanner.travelinenortheast.info/
The nearest Metro station to the hospital is Tyne Dock.
Using an Older Person's Concession Travel Pass
Older person's concession travel passes are not usually valid before 9.30 am. However, if you do have an appointment in the morning and need to travel before 9.30 am, you are able to use earlier buses as long as you show your hospital appointment card or letter to the driver.
Up to 20 minutes - Free
Up to 1 hour - £2.00
Up to 2 hours - £3.00
Up to 4 hours - £4.50
Up to 24 hours - £8.00
Weekly pass - £10.00
Blue badge holders
All disabled badge holders must be registered on our system, in order to avoid being issued with a parking charge notice. If you park on site or wish to park on site and you have not registered your details you can:
- Telephone our General Office at South Tyneside District Hospital on 0191 404 1094 (extension 1094)
- Enter your details into a small machine on Ingham Wing Reception
- Register your blue badge directly with Parking Eye on line
By entering your details you will be registered to park at: South Tyneside District Hospital, Palmer Community Hospital and Clarendon
Please note: if you use more than one vehicle, please register each vehicle.
How to pay
In order to improve your experience, we have upgraded our payment kiosks. At the end of your stay please visit one of the kiosks and follow the on-screen instructions. Once you have confirmed your vehicle registration the machine will display how much you need to pay.
We have also introduced new signage across the South Tyneside District Hospital site to assist all drivers. The Parking Kiosks are located in the following areas:
- Ingham Wing Reception
- Maternity (outside of the main door)
- Maternity (adjacent to the lifts)
- Outpatients’ Department
- Emergency Care Centre Reception
You should pay on departure at any of the Kiosk’s which take cash and card payments and also gives change. You will need to supply your full, correct vehicle registration. Paybyphone is also available. You should download the app or visit paybyphone.co.uk. Text REG and your registration to 65565. Call and follow instructions 0330 400 7275 Location: 88539.
The ParkingEye Helpline number is 0333 1235 990 and is available 09.00 am – 5.00 pm Monday to Friday.
Long Stay Inpatients
If you are a relative or visitor of long stay inpatients, you can purchase reduced parking from the General Office at South Tyneside District Hospital. The contact telephone number for the General Office is 0191 4041094 and our office is open 9.00 am – 4.00 pm Monday to Friday.
The cost of reduced parking is £3.00 per day and this should be authorised by a nurse manager.
There is also an option to purchase a weekly discounted parking ticket at £10.00 per week.
Parking Charge Notice (PCN)
Cars not parked in an authorised bay or parked without paying the correct tariff or permit will be issued with a PCN. There is a facility to pay your parking fees on exit from the car park.
Car parking is monitored using the ParkingEye system. It utilises number plate recognition technology to capture the number plates of all vehicles entering and exiting Trust sites.
Photographic evidence is then coupled with the timing of the vehicles within the car parks, as well as any payments made using the pay machines or Pay by Phone services, resulting in an accurate picture of car park usage. Parking charges are generated and issued to those motorists parked inappropriately or who are in breach of terms and conditions, such as non-payment.