Published on: 2 July 2020
South Tyneside and Sunderland NHS Foundation Trust has welcomed its positive results in the 2019 Adult Inpatient Survey.
The survey looked at the experiences of patients discharged from NHS acute hospitals in England. South Tyneside District Hospital and Sunderland Royal Hospital had particularly high scores in the Respect and Dignity and Waiting List or Planned Admissions sections, with 9.1 out of a possible 10 in each case, and in the Emergency Department section, scoring 9.
Other sections included: Care and Treatment, Operations and Procedures, The Hospital and Ward and Leaving Hospital.
South Tyneside and Sunderland NHS Foundation Trust was better than other Trusts for a number of specific questions. These included: the hospital specialist being given all the necessary information about the patient’s condition or illness by the person who referred them (a score of 9.5); being given enough privacy when being examined or treated in the emergency department (9.4), and length of delay when leaving hospital (8.3).
The survey response rate for the Trust was higher than the national rate of 45%, at nearly 47%. There were no instances where performance was below the other 142 Trusts which took part.
Melanie Johnson, South Tyneside and Sunderland NHS Foundation Trust’s Director of Nursing, Midwifery and Allied Health Professionals said: “These positive results come at a time when our staff have been working without hesitation for months as we deal with COVID-19. It’s a real boost for them to know that, even pre-pandemic, their work was highly regarded by patients and we’ll be sharing the results with them.
“We value all feedback because it informs our thinking about what we can do better. We’ll be looking closely at the results of this latest survey to see where further improvements can be made so we can continue to provide the people in our local communities in South Tyneside and Sunderland with exceptional care.”
Published today (Thursday 2 July), the results of the 2019 adult inpatient survey, involving 143 NHS acute trusts in England, reveal what almost 77,000 adults who had stayed in hospital for at least one night during July last year said about the care they received.
The survey asked people to give their opinions on the care they received, including quality of information and communication with staff, whether they were given enough privacy, the amount of support given to help them eat and drink, and on their discharge arrangements. The survey has been conducted annually since 2004.
