Our Audiology Department is located at Sunderland Royal Hospital, with satellite services provided at Palmer Community Hospital, Flagg Court Primary Care Centre (South Tyneside) and Washington Health Centre. The team also provide services from several community and GP locations across the local area.

The department provides hearing assessments and rehabilitation services from birth onwards and also more specialised services including balance (dizziness) assessment, complex needs, hearing therapy and BAHA bone conduction auditory implants.

Quality and innovation are at the core of what we do. We were at the forefront of the Modernising Hearing Aid Services project (adults and children) and more recently have been involved with Improving Quality in Physiological Diagnostic Services (IQIPS) quality initiatives in Audiology.

Audiology Service Arrangements from 1 April 2022

Following Covid-19 we started to restore Face-to-Face appointments from October 2020.

However we continue to offer remote care options in appropriate cases.

From 1 April 2022 adult patients over the age of 50 in Sunderland and South Tyneside can self refer for a hearing aid through the Any Qualified Provider scheme. Further information and the referral form are located here.



Adult Hearing Services

If you have any concern about your hearing then there are various online tools where you can check this, such as the one provided by the RNID www.rnid.org.uk (telephone 0808 808 0123).

The hearing checker can be accessed here https://rnid.org.uk/information-and-support/take-online-hearing-check/

If you are aged 50 or over and live in Sunderland or South Tyneside then you can self refer to the Audiology service using this form

Please note that if you have an NHS funded hearing aid (including from a high street provider under the Any Qualified Provider scheme) provided within the last 3 years then we are unable to accept a referral.

Your existing provider is responsible for batteries and repairs. If you are dissatisfied with your hearing aids or feel they need adjusted then please contact your provider.

Alternatively you can ask your GP to refer you to our Audiology service.

Your GP can also refer you if you are under the age of 50 through Choose & Book.

If you have Ear, Nose and Throat symptoms other than hearing loss then you will need to be referred via the Ear Nose Throat (ENT) department.

The Audiology Department provides an inclusive Adult Hearing Aid Service, using a range of high quality devices. We have a dedicated assessment pathway for patients with Complex Needs/Learning Disabilities. If you think there is a problem with your hearing aid or ear mould you can request a repair appointment by telephone on 0191 569 9001 or by emailing stsft.audiology@nhs.net.

Please note that if your NHS hearing aid was provided by another provider (including high street providers) then you will need to contact them for batteries and repairs. If you have a hearing aid provided by us then you can obtain free NHS batteries from most health centres on production of your Hearing Aid Book Record Card.

Audiology Appointment Forms

If you're coming in for a tinnitus appointment, please click here to fill out your questionnaires.

If you're coming in for a balance rehabilitation appointment, please click here to fill out your questionnaires.

If your child is coming in for a hearing aid appointment and is age 3 or under , please click here to fill out your LittlEars questionnaire.

The questionnaires are for completion by those who have been referred to our Audiology Department’s Tinnitus or Balance Rehabilitation Service.

Please complete the questionnaires BEFORE each appointment, so that there is enough time in the appointment to discuss your needs and start your rehabilitation or management plan.

If you have any difficulty completing the questionnaires, or would like to request them in paper format instead, please contact our Audiology Department on 0191 569 9001, or at stsft.audiology@nhs.net.

Children's Hearing Assessment and Hearing Aid Service

The Children’s Hearing Assessment Service provides comprehensive assessment of hearing in newborns, infants and children following appropriate national guidance including that of the National Deaf Children’s Society (www.ndcs.org.uk)

If you have any concern regarding your child’s hearing, please ask your GP to refer you to our Audiology service (under Choose & Book) or to the Ear, Nose and Throat Department if there are associated medical issues (such as repeated ear infections).

In addition the Children’s Hearing Aid Service provides a comprehensive assessment, prescription, verification, evaluation and review service using high quality hearing aids. Children are reviewed on a regular basis. We have an excellent working relationship with local education and sensory support services.

Newborn Hearing Screening Programme

All babies born in England are now offered the Newborn Hearing Screen to early identify any significant hearing loss.

We provide the Newborn Hearing Screen across Sunderland, South Tyneside and Gateshead using a dedicated team of hearing screeners. Babies who are referred from the screen are seen for detailed hearing assessment by experienced staff. Hearing loss is typically identified at around 4-8 weeks of age with high quality hearing aids provided soon after.

Please let us know as soon as possible if you are unable to attend any appointments offered as part of the Newborn Hearing Screen. If you have any concern regarding your baby’s hearing or if you have missed the Newborn Hearing Screen, please asks your Health Visitor or GP to refer to us for early hearing assessment.

Hearing Therapy and Tinnitus Services

Hearing aid provision is complemented by the Hearing Therapy service. Lip reading classes are provided and there is a tinnitus service including the provision of ear level noise generators. The department can arrange demonstrations of a wide range of assistive listening devices.

More information is available from the British Tinnitus Association (www.tinnitus.org.uk 0800 018 0527)  


Balance Assessment and Balance Rehabilitation Services

In most cases patients will have been referred to the Ear, Nose and Throat (ENT) Department and as part of your management you may be referred to the Audiology service for assessment and management.

Balance assessment is undertaken using a full range of techniques. Rehabilitation is also provided where appropriate for those identified with vestibular problems who may benefit from this. We have excellent links with Physiotherapy, Care of the Elderly and the ENT Department to promote recovery and symptom management.

BAHA Bone Conduction Auditory Implants

We provide an adult BAHA Bone Conduction Auditory Implant assessment and provision service using a choice of devices from a number of manufacturers.

These devices may be appropriate for patients with significant conductive hearing loss, persistent ear infections or hearing loss affecting one ear only.

We are also able to assess and provide BAHA Softband for children who may benefit from them.

Contact Us

Reception - 0191 569 9001
Choose & Book - 0191 569 925
Fax - 0191 569 9814
Text Phone - 0191 569 9610

Finding Us

The nearest car park is located adjacent to Chester Road (A183).
Please use Entrance 5 to access the department.

Our Team

Head of Service/Consultant Clinical Scientist - Ed Brown (CS.283)

Clinical Lead for Non-Routine Adult Services - Lynzee McShea (CS 17737) Adult Audiology Service

Manager - Brian Pinkney

Clinical Lead for Children’s Audiology (age 0-4) - Stella Devlin (CS18664)

Clinical Lead for Children’s Audiology - Deb Heatlie

Clinical Lead for Balance Services - Kimberley Novis

Clinical Lead for Tinnitus Services – Simon Howe (CS19413)

Newborn Hearing Local Manager – Stella Devlin