Our Audiology Department is located at Sunderland Royal Hospital, with satellite services provided at Palmer Community Hospital, Flagg Court Primary Care Centre (South Tyneside) and Washington Health Centre. The team also provide services from several community and GP locations across the local area.

The department provides hearing assessments and rehabilitation services from birth onwards and also more specialised services including balance (dizziness) assessment, complex needs, hearing therapy and BAHA bone conduction auditory implants.

Quality and innovation are at the core of what we do. We were at the forefront of the Modernising Hearing Aid Services project (adults and children) and more recently have been involved with Improving Quality in Physiological Diagnostic Services (IQIPS) quality initiatives in Audiology.

Audiology Service Arrangements from 8 June 2020

In view of the Covid-19 situation routine face-to-face Audiology services were suspended on 23 March 2020. This included routine hearing assessment, balance assessment and hearing aid provision.

We are now working hard to restore appropriate services in a safe manner.

Click here to find out more about the changes from 8 June 2020. 

Adult Hearing Services

If you have any concern about your hearing then there are various online tools where you can check this, such as the one provided by Action on Hearing Loss www.actiononhearingloss.org.uk (telephone 0808 808 0123).

If you would like your hearing assessed or would like to try a hearing aid, then please ask your GP to refer you to our Audiology service.

Adult hearing services can be accessed by Any Qualified Provider (over age 55), Direct Access (under age 55) or via the Ear Nose Throat (ENT) department if there are other ENT conditions.

The Audiology Department provides an inclusive Adult Hearing Aid Service, using a range of high quality devices. We have a dedicated assessment pathway for patients with Complex Needs/Learning Disabilities.

If you think there is a problem with your hearing aid or ear mould you can request a repair appointment by telephone on 0191 569 9001 or by emailing stsft.audiology@nhs.net.  Please note that if your NHS hearing aid was provided by another provider (including high street providers) then you will need to contact them for batteries and repairs.

If you have a hearing aid provided by us then you can obtain free NHS batteries from most health centres on production of your brown Hearing Aid Book.

Audiology Appointment Forms

If you're coming in for a tinnitus appointment, please click here to fill out your questionnaires.

If you're coming in for a balance rehabilitation appointment, please click here to fill out your questionnaires.

The questionnaires are for completion by those who have been referred to our Audiology Department’s Tinnitus or Balance Rehabilitation Service.

Please complete the questionnaires BEFORE each appointment, so that there is enough time in the appointment to discuss your needs and start your rehabilitation or management plan.

If you have any difficulty completing the questionnaires, or would like to request them in paper format instead, please contact our Audiology Department on 0191 569 9001, or at stsft.audiology@nhs.net.

Children's Hearing Assessment and Hearing Aid Service

The Children’s Hearing Assessment Service provides comprehensive assessment of hearing in newborns, infants and children following appropriate national guidance including that of the National Deaf Children’s Society (www.ndcs.org.uk)

If you have any concern regarding your child’s hearing, please ask your GP to refer you to our Audiology service (under Choose & Book) or to the Ear, Nose and Throat Department if there are associated medical issues (such as repeated ear infections).

In addition the Children’s Hearing Aid Service provides a comprehensive assessment, prescription, verification, evaluation and review service using high quality hearing aids. Children are reviewed on a regular basis. We have an excellent working relationship with local education and sensory support services.

Newborn Hearing Screening Programme

All babies born in England are now offered the Newborn Hearing Screen to early identify any significant hearing loss.

We provide the Newborn Hearing Screen across Sunderland, South Tyneside and Gateshead using a dedicated team of hearing screeners. Babies who are referred from the screen are seen for detailed hearing assessment by experienced staff. Hearing loss is typically identified at around 4-8 weeks of age with high quality hearing aids provided soon after.

Please let us know as soon as possible if you are unable to attend any appointments offered as part of the Newborn Hearing Screen. If you have any concern regarding your baby’s hearing or if you have missed the Newborn Hearing Screen, please asks your Health Visitor or GP to refer to us for early hearing assessment.

Hearing Therapy and Tinnitus Services

Hearing aid provision is complemented by the Hearing Therapy service. Lip reading classes are provided and there is a tinnitus service including the provision of ear level noise generators. The department can arrange demonstrations of a wide range of assistive listening devices.

More information is available from the British Tinnitus Association (www.tinnitus.org.uk 0800 018 0527)  


Balance Assessment and Balance Rehabilitation Services

In most cases patients will have been referred to the Ear, Nose and Throat (ENT) Department and as part of your management you may be referred to the Audiology service for assessment and management.

Balance assessment is undertaken using a full range of techniques. Rehabilitation is also provided where appropriate for those identified with vestibular problems who may benefit from this. We have excellent links with Physiotherapy, Care of the Elderly and the ENT Department to promote recovery and symptom management.

BAHA Bone Conduction Auditory Implants

We provide an adult BAHA Bone Conduction Auditory Implant assessment and provision service using a choice of devices from a number of manufacturers.

These devices may be appropriate for patients with significant conductive hearing loss, persistent ear infections or hearing loss affecting one ear only.

We are also able to assess and provide BAHA Softband for children who may benefit from them.

Contact Us

Reception - 0191 569 9001
Choose & Book - 0191 569 925
Fax - 0191 569 9814
Text Phone - 0191 569 9610

Finding Us

The nearest car park is located adjacent to Chester Road (A183).
Please use Entrance 5 to access the department.

Our Team

Head of Service/Consultant Clinical Scientist - Ed Brown (CS.283)
Senior Clinical Scientist/Lead for Balance & Complex Services - Lynzee McShea (CS 17737)
Adult Audiology Service Manager - Brian Pinkney
Clinical Scientist/Lead for Specialist Services - Stella Devlin (CS18664)
Audiology Team Leader - Deb Heatlie
Clinical Scientist - Kimberley Novis
Newborn Hearing Local Manager - Linda Baglin