Following the referral, we will contact you by letter. We will request that you phone the department to arrange your first appointment. 

It is important that you contact the department when you get the letter. We need parents/carers to opt in to the service so your child can be assessed. 

We will arrange an interpreter if we know in advance that this is needed.

First appointment

This may be a telephone appointment with you. It could also be a face-to-face clinic appointment with you and your child. 

We’ll take a detailed case history. This involves asking you for information about your child’s development. It also includes your concerns and the impact of your child’s difficulties. 

If your child has a face-to-face appointment, some assessments may take place within the clinic setting. If assessment in school is more appropriate we may also arrange this.  

Following assessment, we will share a report. This will outline your child’s strengths and needs, next steps and recommendations.  

Next steps may be further support or intervention from one of our specialist teams. 

Your child may be discharged after the first appointment if no further support is needed. 

It’s very important that you attend the scheduled appointments. This is because your child is at risk of being discharged if the appointments are not kept and we are not informed. 

If you are unable to attend an appointment please contact the department as soon as possible.

Our teams and pathways

Community

Our community therapists support children aged 2-18 with speech and/or language difficulties. We support children who attend mainstream schools or nurseries.

We offer different types of support depending on your child’s needs. 

Often, the best way we can help is by empowering you and the people closest to your child. We may see your child in school and show teaching staff how to support them. We will share strategies and specific activities. We may invite you to attend clinic appointments with your child where we can show these to you.

We may also offer individual therapy sessions. You and your child will attend for a block of weekly appointments.

Complex and additional needs (CAN)

Our CAN therapists support children who have complex and additional needs. These needs are having an impact on their language and communication. We provide support and signposting for children and families related to their difficulties. 

We see children with a range of difficulties and diagnoses. This includes: 

  • learning disability
  • global developmental delay
  • autism
  • Down’s syndrome
  • Cerebral Palsy
  • Genetic conditions
  • other syndromes

We work together with education staff. This is in both specialist education settings and mainstream schools and nurseries. 

We provide written assessment and advice for Education Health Care Plans (EHCP). We also support these outcomes.

We contribute to the multidisciplinary assessment of preschool children with social communication difficulties. 

We provide information, strategies and activities to help people around your child. We also support them to reach their communication potential. 

We may also refer a child or young person to other services as needed.

Intensive Support

Our Intensive Support (IST) therapists provide therapy input into mainstream schools. They also provide support for children and young people who need a high level of therapy. This will address: 

  • Severe Speech Sound Disorder and/or
  • Severe language difficulties (understanding language and/or using spoken language)  

Referrals to IST are from other Speech and Language Therapists. They may feel your child requires increased and specialised therapy input in school. 

The children we work with may have problems with one or more of the following areas: 

  • Saying individual speech sounds accurately 
  • Combining speech sounds into words 
  • Understanding single words and sentences 
  • Learning and recalling words 
  • Combining words into spoken sentences 
  • Using correct grammar  
  • Knowing how and when to use language in social situations 

We provide a more intensive and specialist therapy for those referred to IST. Not all children or young people need this. Others may be able to develop skills at a faster pace than they would with therapy from their current team.

Stammering

Our Stammering therapists support children and young people up to the age of 18. 

We work together with children, their families, teachers and other professionals. This is to support acceptance of stammering as a difference. This creates environments where all children are listened to whether they stammer or not.

We will support you, your child and the people around them. We aim to reduce any impact of their stammer. We help children to feel confident and included in everything they want to do, whether they stammer or not.

The type of support we offer depends on your child’s needs. It is very helpful to meet with parents / carers on their own as well as seeing you with your child. We may see you in person, speak on the phone or on video call.

We also run group sessions in Sunderland. We provide opportunities for children to meet other children who stammer. Your therapist will discuss with you whether this might be right for your child.

Deaf children and young people

Our team of specialist therapists have a vital role. They support individuals who are deaf and have speech, language and communication needs.  We work with children and young people with permanent, bilateral, severe to profound hearing levels. They will use hearing aids or cochlear implants.   

We think it’s important to work closely with parents and carers of deaf children. We work as part of a multidisciplinary team.  This means we collaborate with professionals supporting the child.  This helps us with assessing needs and in delivering interventions.  We also provide written assessment and advice for Education Health Care Plans (EHCP).    

The support we offer can include regular therapy. Often the best way is to support others working closely with the child.  We might see children in a clinic setting and often in their nursery or school. This is to support a range of speech, language and communication needs.  Our therapists are trained British Sign Language users. They advocate for all deaf people who require access to sign language.

Eating, drinking and swallowing (EDS)

Our EDS therapists support children’s feeding and swallowing. They do this if there is an identified risk and need for specialist intervention. We see children in the community from birth. 

We prefer referrals from a health professional. 

We accept referrals for infants and children who are regularly coughing or choking. When eating or drinking there is a concern over the safety of their swallow. They are also prone to chest infections. 

We see infants and children who are having eating and drinking difficulties associated with neurological, genetic or medical conditions such as Down’s syndrome, cerebral palsy or tracheostomy.  

We also see infants and children who are tube fed. This is so we can assess and support the introduction of oral intake when this is appropriate. 

Once the referral is accepted we will contact you to discuss your concerns further. Where needed we will arrange a visit to carry out assessment and observation of the child’s feeding. This is usually in the home. 

We often work in a multi-disciplinary way. This is through liaising with a number of other health professionals. 

We will provide you with coordinated recommendations to support feeding development. This may be in the form of a Feeding Care Plan which we will share with you and the people around your child.

Discharge

We aim to support as many people as possible.

We provide care when it's needed. When the people around the child still need help to meet their needs. 

We will discuss discharge when:

  • Your child no longer has communication or feeding difficulties 
  • Your child may have some ongoing difficulties but these aren’t impacting them. Those around them aren’t concerned and/or the difficulties are likely to resolve over time
  • You and those involved with your child have the skills and resources to support your child's ongoing difficulties
  • We are having difficulty providing support. This is because you aren’t bringing your child to appointments.

We will always accept re-referrals to our service. This will be if your child is struggling with new communication or feeding problems.